Refund Policy

This Refund Policy covers subscription fees paid by an Operator for Stay71 Manage itself. It does not cover rent, deposits, or other amounts an Operator collects from its own tenants through the Service — those are matters between the Operator and its tenants, and Stay71 Manage is not a party to them.

1. Free trials

Where a free trial is offered (currently 14 days), no payment is due during the trial and it can be cancelled at any time before it ends with no charge. No card details are collected to start a trial. If the trial ends without an active subscription in place, access is suspended — not automatically charged — until a subscription is added; nothing is deleted while access is suspended.

2. Billing and cancellation

Subscription fees are billed in advance for the billing cycle selected at sign-up. An Operator can cancel their subscription at any time; cancellation takes effect at the end of the current billing cycle, and access continues until then. We do not provide pro-rata refunds for the unused portion of a billing cycle when an Operator cancels partway through it, except as described in Section 3.

3. Refunds for billing errors

If we charge an Operator incorrectly — for example, a duplicate charge, a charge after cancellation was confirmed, or a charge that does not match the plan agreed — we will refund the incorrect amount in full once verified. Report a suspected billing error to hello@stay71.com and we will investigate and respond within a reasonable time, normally within 10 business days.

4. Service issues

If the Service is unavailable or materially defective for a sustained period through our fault, contact us — we will review the circumstances and may offer a partial refund or service credit at our discretion, proportionate to the impact.

5. How refunds are paid

Approved refunds are returned using the original payment method where possible, within a reasonable time after approval. This policy does not affect any statutory right an Operator may have under UAE consumer protection law that cannot be excluded by agreement.

6. Contact

Refund requests and billing questions can be sent to hello@stay71.com.